New Clients

What New Clients Can Expect

As a new client of our practice, you can expect our full attention to your pet’s needs. Our service will be provided with courtesy and respect.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. Water and coffee are available in our reception area and you may browse our retail area while you wait. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure that these are minimized as much as possible.

You will normally see a Veterinary Office Assistant first, who will take a history and gather some data for the doctor. A veterinarian will see you next, examine your pet, answer your questions, and plan further diagnostics or treatment as necessary. You will normally see the RVT again to wrap things up, and they will provide you with further educational information and answer routine wellness and care questions for you. A Registered Veterinary Technician will visit you to provide further educational information and answer any routine wellness and care questions you may have. Our client care specialists will assist with billing and schedule any necessary follow-up appointments.

We are excited to meet you and your animal family members!